GENERAL CONDITIONS OF USE OF THE MEDIKTOR WEB PLATFORM

 

Version 1.2, 29 April 2024

 

1. OWNERSHIP

 

These general conditions regulate the use of the service(s) (hereinafter, the "General Conditions of Use") associated with the web platform [PLATFORM_URL] (hereinafter, the "Platform") and the Application, both services related to the Mediktor software (hereinafter, "Mediktor"), and which is under the ownership of TECKEL MEDICAL S.L., a Spanish company, with registered office at Calle Sant Antoni Maria Claret n.º 167, 08025 Barcelona, registered in the Mercantile Register of Barcelona in Volume 46.461, Folio 190, Page B-413.671 and holder of C.I.F n.º B-65.642.019.

 

PLEASE NOTE THAT MEDIKTOR DOES NOT MAKE ANY MEDICAL DIAGNOSIS. PLEASE CONSULT A MEDICAL PROFESSIONAL IF YOU ARE CONCERNED ABOUT YOUR HEALTH. IN CASE OF AN EMERGENCY, YOU SHOULD CONTACT THE EMERGENCY SERVICES IMMEDIATELY. ALWAYS CONSULT YOUR DOCTOR OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS ABOUT ANY MEDICAL PROBLEM. YOU SHOULD NEVER DISREGARD THE PROFESSIONAL ADVICE OF A PHYSICIAN OR CANCEL AN APPOINTMENT WITH A PHYSICIAN BASED ON INFORMATION YOU HAVE READ ON THESE SERVICES.

 

2. DEFINITIONS

 

For the purposes of these General Conditions of Use, the following definitions shall apply:

 

1. Mediktor: Mediktor is an advanced AI-based medical chatbot for triage and pre-diagnosis. It functions as a digital medical assistant that directs patients to the most appropriate healthcare service. This white label Saas (software as a service) was designed to integrate with: health insurers, emergency services, Digital Front Door Hospital, pharmaceutical industry and telemedicine.

 

This medical device software (MDSW) compliant with European medical device regulations makes use of Natural Language Processing (NLP) technology to provide a humanised conversational chatbot. This technology is also white-box, making the software fully transparent and understandable. In addition, It offers a user experience that advises on your symptoms in less than 3 minutes through a questionnaire available in 17 languages.

 

Mediktor is intended for anyone who is interested in receiving health information for themselves or for another person, such as relatives or guardians, as well as for any health issue and/or medical condition.

 

2. The Service(s): Through [SERVICE_PROVIDER_NAME], the Service Provider provides users with information, requests, access to and/or use of services or content (hereinafter referred to as the "Service" or "Services"), developed or made available by the Technology Provider on the terms and conditions provided by the Technology Provider in each case.

 

In this regard, the Services currently included in Mediktor are as follows:

 

- Mediktor Symptom Evaluator or Mediktor Chatbot: After a brief series of questions, Mediktor displays a list of diseases related to the information provided by the user. Mediktor can recommend the urgency with which a specialised consultation should be received, as well as offering the possibility to share all the information provided by the user with a health professional.

The medical software - MEDIKTOR - offers two modes of interaction to improve communication between the patient and the system, ensuring an accurate and efficient experience:

• Mode 1: Conversational (LLM), using free text or voice. The patient must verify that the chatbot has correctly understood what they are communicating, ensuring that the information interpreted by the system is accurate and that there are no misunderstandings.
• Mode 2: Interactive, using selection buttons. This mode facilitates guided interaction, allowing the patient to choose from predefined options to improve the accuracy and clarity of communication.

- Dictionary: Mediktor offers the user a disease dictionary with a detailed description of all diseases. The user can also consult the medical specialities and their description.

 

- Mediktor Teleconsultation or Chat: Mediktor offers a secure platform to interact with health professionals. Through this service, the user can obtain initial medical advice, never a diagnosis, as this would require a physical examination and this is not possible through this medium.

 

In any case, the Technology Provider reserves the right to modify and/or update the Services.

 

• Technology Provider: The Technology Provider is the developer and owner of the Mediktor software.

 

For the purposes of these Terms of Use, the Technology Provider shall be TECKEL MEDICAL S.L., a Spanish company, with registered office at Calle Sant Antoni Maria Claret n.º 167, 08025 Barcelona, registered in the Companies Register of Barcelona in Volume 46.461, Folio 190, Page B-413.671 and holder of C.I.F n.º B-65.642.019.

Notwithstanding the foregoing, TECKEL MEDICAL S.L. may contract or integrate technologies developed by third parties in order to improve the performance, efficiency, or security of the Mediktor software—including, but not limited to, language models (LLMs) offered by providers such as Amazon, among others.

In such cases, TECKEL MEDICAL S.L. shall retain full responsibility for the ownership, operation, and legality of the Mediktor software, without prejudice to the fact that each external technology provider shall be liable to TECKEL MEDICAL exclusively for any failures, interruptions, or incidents attributable to its own technology layer or integrated service.

 

• Service Provider: If applicable, the Service Provider is the person who, after having contracted the Mediktor software from the Technology Provider, provides the Users with information, requests, access and/or use of the services or content developed by the Technology Provider.

 

For the purposes of these Terms of Use, the Service Provider shall be [COMPANY NAME], a company of [COUNTRY] nationality, with registered office at [ADRESS].

 

• User: natural person who fully and unreservedly accepts each of the provisions included in these General Conditions of Use according to the version published at the time he/she accesses the navigation and use of the Services.

 

• Location of the Service: The Service will be located in Barcelona, as this is the domicile of the Technology Provider from where the Services will be developed.

 

3. OBJECT

 

These Terms of Use apply to your use of the Services and contain the terms that govern your use of the Platform and/or the Application. It is important that you have read and understood these Terms of Use together with our Privacy Policy before using the Services.

 

Likewise, the Technology Provider makes available to the users of the Services the e-mail addressinfo@mediktor.com so that they can ask any questions about these General Conditions of Use or the operation of the Platform or the Application.

 

4. SERVICE USERS

 

Users of the Service, whether registered or not, must be at least (18) years of age, and its use by other users under that age is prohibited.Therefore, you assume responsibility for compliance with this condition and declare that you are of the minimum age to access and use the Services. The Technology Provider and the Service Provider may at any time request any documentation necessary to verify proper compliance with this condition.

 

In the event of violation by users of the terms and policies to which the Services are subject, the user may be prevented from accessing them, and the Services that have been provided may be suspended or, if they exist, user accounts may be deactivated, without this determining the right to any refund or monetary compensation whatsoever for them.

 

Furthermore, in the event that the user considers that he/she no longer agrees with these General Conditions of Use, he/she undertakes to cease using the Services immediately.

 

5. WARNINGS AND CONTRAINDICATIONS

1. Warnings

Please note that the information provided through the Services is for informational purposes only and is NOT in the nature of a medical consultation and is not an adequate substitute for medical advice obtained from a physician, general practitioner or other health care provider. In addition, the information entered by the user must be accurate in order to ensure an appropriate outcome.

2. Contraindications

Do not use the Services for diagnosed health problems that require immediate intervention.

In no case does the Service provide diagnoses for medical conditions, nor does it prescribe how to treat any medical problem the user may have.

In no case should the Service be used as a substitute for the diagnostic process to provide medical advice, diagnosis, prognosis, observation or individualised firm treatment of patients.

Finally, if you have a medical problem related to the information you have entered on the Application and/or Platform, you are solely responsible for whether or not you choose to consult a medical professional for such purposes.  Therefore, you should NOT take any action based on the information provided on the Services without first consulting a physician or other medical professional.

6. GENERAL CONDITIONS OF ACCESS AND USE OF SERVICES

3.      Access to and use of the Services is free of charge.

Access to and use of the Services by users is free of charge.

4.      Navigation, registration and data forms

In general, the initial access or browsing of the Platform and/or Application does not imply or determine the prior registration of users.

However, the Technology Provider may make the provision of certain Services or access to Content offered through them conditional upon the User's prior registration therein, as well as the User's completion of the relevant data forms.

The Technology Provider reserves the right to unilaterally modify the registration system or the data forms provided in the Services at any time for legal, technical or corporate reasons or in accordance with any self-regulatory processes to which it may be subject.

 

5. Truthfulness, accuracy and timeliness of the information provided by the user.

 

The data entered by users in the corresponding registration forms or data collection forms provided through the Platform and/or Application must at all times be accurate, current and truthful and will be processed by the Technology Provider (on its own account or on behalf of the Service Provider), in accordance with Spanish personal data protection legislation (in the case of personal data).

The advice and recommendations of the Services are based on the truthfulness and accuracy of the information provided by the user. Therefore, neither the Technology Provider nor the Service Provider shall be liable for the lack of truthfulness, accuracy and completeness of the content due to the User's failure to provide truthful and accurate information through the Platform or the Application.

The user (or his or her legal representative) shall be solely liable for any false, inaccurate or out-of-date statements made and for any damage caused in this respect to the Technology Provider, the Service Provider or third parties as a result of a breach of this duty.

6. Obligation to use the Services correctly and responsibly.

The User undertakes to use the Services in a reasonable manner, complying with current legislation, these General Conditions of Use, the specific conditions of the Services, the Privacy Policy and other notices, regulations and instructions made known to them, generally accepted morals and good customs, and public order.

In the event of breach of such commitments, both the Technology Provider and the Service Provider reserve the right to exclude, prohibit or deny you access to the Services, without prejudice to the possibility of the Technology Provider and/or the Service Provider taking any legal and/or judicial action deemed to be in their legitimate interests and rights (their own or those of third parties).

7. Modifications

The Technology Provider reserves the right, at any time and without prior notice, to modify the content of these General Terms of Use, the design, presentation and/or configuration of the Platform and/or the Application, as well as some or all of the services provided through the same, and to add new services. The User undertakes to periodically check these General Conditions of Use for such updates.

Browsing, as well as simple access to the Services, implies acceptance of any modifications introduced. An updated version of these General Terms and Conditions of Use will be permanently available on the Platform and/or the Application.

 

7. NON-PERMITTED USES

 

It is PROHIBITED for users of the Services to:

 

1. Use the Services or the Content available through the Services for illegal purposes or for purposes prohibited by these Terms and Conditions, or for purposes that are harmful to the rights and interests of the Technology Provider or third parties. Illegal purposes include, but are not limited to, the use of the services or content provided by the Users for lucrative or commercial purposes, theft of business secrets or know-how, promotional or advertising purposes, incitement to participate in any kind of gambling, lottery, raffle or bingo games, and the collection of data from third parties. The use of the services and content on the Platform and/or the Application is of a purely business or personal nature, as provided for in these Terms and Conditions, and is intended exclusively for users authorised by the Technology Provider for such purposes.

 

2. Provide false, derogatory, insulting, defamatory or libellous information, or information that violates the honour, privacy or self-image of others.

 

3. Damage, disable, overburden, overload, impair or impede the normal use of the Services through the Platform and/or Application, or cyber-attack in any way the Platform and/or Application, systems or related processes.

 

4. Transmit, communicate or make available to third parties information, data, content, messages and, in general, any type of content that:

 

1. in any way contradicts, undermines or infringes the fundamental rights and public freedoms recognised by the Constitution, international treaties and other applicable legislation, in particular with regard to disabled persons and other particularly vulnerable groups such as minors or the elderly;
2. in particular, contradicts or infringes the right to honour, to personal and family privacy or to one's own image;
3. contradicts or infringes the fundamental right to privacy and the protection of personal data;
4. induces, incites or promotes actions that are unlawful, criminal, denigrating, defamatory, libellous, defamatory, violent or, in general, contrary to the law, generally accepted morals and decency or public order;
5. induces, incites or promotes discriminatory actions, attitudes or thoughts on grounds of sex, race, religion, belief, age or status;
6. incorporates, makes available or allows access to elements, messages and/or services that are illegal, pornographic, criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, generally accepted morals and good customs or public order;
7. induces or is likely to induce an unacceptable state of anxiety or fear;
8.  induces or incites to engage in practices that are dangerous, hazardous or harmful to the health and physical or mental equilibrium of persons;
9. is protected by any intellectual or industrial property rights belonging to third parties, without the user having previously obtained from their owners the necessary authorisation to carry out the use that he/she is making or intends to make;
10. violates the secrets of the Technology Provider or any other third party;
11. is false, ambiguous, inaccurate, exaggerated or untimely, is misleading or likely to mislead as to its subject matter or as to the intentions or purposes of the communicator;
12. in any way impairs the credit of the Technology Provider or any third party;
13. constitutes, where applicable, unlawful, misleading or unfair advertising and, in general, constitutes unfair competition;
14. incorporates viruses or other physical or electronic elements that may damage or prevent the normal operation of the social network, the system or computer equipment (hardware and software) of the Technology Provider or third parties, or that may damage the electronic documents, digital content and files stored in said systems or computer equipment;
15. causes, due to its characteristics (such as format, length, etc.), difficulties in the normal functioning of the services or access to the Services or their contents;

 

In the event of violation of these prohibitions by the Users concerned, and as soon as the Technology Provider and/or the Service Provider become aware of the facts, both may give them as many warnings as necessary in order for them to immediately cease such activities/actions; promote their immediate withdrawal or correction; as well as not to transmit or simply not to take into account, where appropriate, any evaluations, opinions or comments made within the framework of the Services.

 

In the event that such requests by the Technology Provider and/or the Service Provider are not complied with by the User concerned, or by virtue of a mere legal or judicial order, or simply in the legitimate interests of the Technology Provider or third parties, the Technology Provider may block and remove the aforementioned elements, information, ratings and content from the Services at any time if it becomes aware of their illegality, without prior notice to the Users. It may also suspend, deactivate or delete the User's account, if it exists, without this giving rise to any right or monetary compensation in favour of the User.

 

Professional or clinical use of the Services is expressly prohibited without prior written agreement with the Technology Provider. Access to and use of the tool is strictly limited to personal purposes and may not be used for commercial, medical or clinical purposes without the express permission of the Technology Provider.

 

In the event that a user wishes to use the Services for professional or clinical purposes, the user must enter into a specific agreement with the Technology Provider governing such use. Any unauthorised use of the tool for professional or clinical purposes shall constitute a violation of these General Terms of Use and may result in immediate suspension of access to the Services, as well as other appropriate legal action by the Technology Provider.

 

8. HYPER LINKS

 

Users and, in general, those who intend to establish a hyperlink between their web page and Mediktor (hereinafter, the "Hyperlink") must comply with the following conditions:

1. The Hyperlink will only allow access to Mediktor's home page, but may not reproduce them in any way, which includes the prohibition to reproduce or link to specific Mediktor contents or services without the express written authorisation of the Technology Provider;
2. A frame will not be created on Mediktor web pages;
3. No false, inaccurate or incorrect statements or indications shall be made about the Technology Provider, its senior management, its officials or collaborators, or about the content or services provided, either directly or indirectly;
4. It will not be stated or implied that the Technology Provider or any other third party present on Mediktor, has authorised the Hyperlink or that it has supervised or assumed in any way the services offered or made available on the web page on which the Hyperlink is established. With the exception of those signs that form part of the Hyperlink itself, the web page on which the Hyperlink is established will not contain any brand, name, label, denomination, logo, slogan or other distinctive signs belonging to the Technology Provider or to third parties that are related to the same, in particular, those visible through Mediktor;
5. The website on which the Hyperlink is established shall not contain any information or content that is unlawful, contrary to morality and generally accepted good customs and public order, especially with regard to the disabled or particularly vulnerable persons such as minors or the elderly, nor shall it contain any content that infringes on any rights of the Technology Provider or third parties.

 

The creation of the hyperlink in no way implies the existence of a relationship between the Technology Provider and any third party included or existing in Mediktor, on the one hand, and the owner of the web page in which it is placed, on the other hand, nor the acceptance and approval of its contents or services by the Technology Provider or such third party.

 

In any case, the Technology Provider may, at any time, urge the persons who have established a hyperlink between its web site and Mediktor to remove the hyperlink, subject to any legal and/or judicial action that may correspond to it.

 

9. EXCLUSION OF WARRANTIES AND LIABILITY

 

By using the Services, the User acknowledges and agrees that no physician-patient relationship exists between the User and the Technology Provider.  The Services do not replace or provide medical advice, diagnosis or treatment. The Platform and the Application should not be used in an emergency situation. Instead, the User should stop using the Services and contact the local emergency services and/or the User's physician immediately. Furthermore, the User should never refuse professional advice from a doctor, or cancel a medical appointment, due to reliance on information read as a result of the Services.

 

As emphasised above, the information provided through the Services is for informational purposes only and is not in the nature of a medical consultation and is not an adequate substitute for medical advice obtained from a physician, general practitioner or other health care provider.

 

Therefore, if you have a medical problem related to the information you have entered on the Services, you are solely responsible for whether or not you choose to consult a medical professional for this purpose.  

 

The Technology Provider does not guarantee the availability and continuity of the operation of the Application and/or Platform and the Services made available through the same, whether its own or those of third parties. Whenever reasonably possible, it will give prior warning of any interruptions in the operation of the Application and/or Platform and the Services, access to its contents, or the provision of the corresponding services.

 

The Technology Provider also does not guarantee the usefulness of the Platform and/or Application and the content and Services made available through the same for the performance of any specific activity or purpose intended by the user thereof.

 

The Technology Provider neither controls nor guarantees the absence of viruses or other elements in the contents that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system, although it will adopt the necessary preventive and corrective measures in this area.

 

The Technology Provider does not absolutely guarantee the truthfulness, accuracy, completeness, timeliness, legality, reliability and usefulness of the contents and Services, in particular those provided, offered, advertised or transferred by third parties outside this entity.

 

 The Technology Provider may make available to users through the Services technical linking devices (such as, among others, links, banners, buttons), directories and search tools that allow users to access websites belonging to and/or managed by third parties (hereinafter, "Linked Sites"). The sole purpose of installing these links, directories and search tools on the Services is to facilitate users' search for and access to information, content and services available on the Internet. The results of search tools are provided directly by third parties and are the result of the automatic operation of technical mechanisms, so that the Technology Provider cannot and does not control these results and, in particular, that among them appear Internet sites whose contents may be illegal, contrary to morality or good customs or considered inappropriate for other reasons.

 

The Technology Provider, as a mere provider of information society services, does not assume, direct or control, nor does it identify in any way with the opinions, comments or actions associated with users, nor does it hold any editorial activity in this area. The user (and, where appropriate, their respective legal representatives) will be the only responsible for such opinions, comments or actions through the Platform and / or Application.

 

Nor does the Technology Provider assume, participate or support in any way the actions intended or undertaken by users of the Services. The Users (and, where applicable, their respective legal representatives) shall be solely responsible for the actions or measures they intend to take or take on the basis of the information accessed or transmitted by other users of the Services.

 

Notwithstanding the numerous prohibitions, rules and recommendations addressed to the Users of the Services, the Technology Provider does not guarantee or assume any responsibility that the Users will use the Services, the Services and the Content made available through the Services in a manner consistent with these Terms of Use or the Privacy Policy, or that they will do so in a diligent and prudent manner. However, it may implement security and detection systems in this area and will take all necessary corrective measures as soon as it has reliable knowledge of possible breaches in this regard, ensuring the general legitimacy of the services, content, ratings, opinions and comments that may be made through the Application and/or the Platform, without this constituting or implying any obligation of control by the Technology Provider at its own expense.

 

Users of the Services (and, where applicable, their respective legal representatives) are, in general, solely responsible for the actions, assessments, opinions, comments, content and information that they publish, transmit, communicate or provide through the Application and/or the Platform.

 

In all of the foregoing cases, the Technology Provider is exempt, to the fullest extent permitted by applicable law, from any liability, damage or loss that may occur or be incurred by the User, the User's legal representatives or any other third party.

 

10. INTELLECTUAL AND INDUSTRIAL PROPERTY

 

The Technology Provider is the sole and exclusive owner of all intellectual and industrial property rights to the Software and all related documentation and systems necessary for the full or partial use of Mediktor. The Technology Provider is also the owner of the intellectual and industrial property rights to the data, information and creative services contained in the Software or, failing that, has the corresponding authorisation from the legitimate owner.

Intellectual property rights shall mean all patent rights, design rights, data rights, copyrights, know-how, software (including but not limited to source code, source code engines, source data files and object code), software development tools (including but not limited to assemblers, compilers, converters, utilities, compression tools), libraries, algorithms, routines, subroutines, commented and documented code, programmer's notes, system architecture, logic flow, data, computer applications and operating programmes, databases and documentation thereof, technical designs and devices, trade secrets, confidential information, technical or commercial documentation and materials), Internet domain names, trademarks, service marks, trade names and goodwill associated therewith, whether registered, registrable, in the process of registration or renewal or not, whether applied for or not, whether in use or not, anywhere in the world as long as they are legally enforceable.

Nothing contained in this Agreement shall be construed directly or indirectly as assigning or granting to the Company or any third party any licence, right, title or interest in or to the Mediktor software.

Access to the Services allows the user to store and download a set of files that may contain graphic elements, texts, projects, plans, etc. The Technology Provider grants the user a personal, indefinite, worldwide and non-transferable right of access to such downloaded content.

As a condition of your use of the Services, you acknowledge that you will not (and will not permit any third party to):

 

• Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the services and Contents, unless it has been expressly authorised for this purpose by its legitimate owner or it is legally permitted, in which case, the user must do so under the conditions expressly agreed in this respect.

 

• decompile, disassemble or reverse engineer the software or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats or programming interfaces of the software underlying the software or third party code by any means;

 

• You shall only use the components and systems you receive from the Technology Provider as set forth herein and shall not license, sell, resell, rent, lease, transfer, distribute or commercially exploit in any manner other than as provided herein.  

 

• use any equipment, device, software or other means designed to circumvent or remove any form of security measure or copy protection used by the Technology Provider in connection with the software.

 

• reuse the software and its components or computer systems to develop a product that is competitive with any of the Technology Provider's offerings.

 

• The User undertakes not to redirect, link or provide access through the Internet, local networks or other electronic or non-electronic means of communication for commercial purposes unless expressly authorised by Teckel Medical.

 

• All information contained in Mediktor or provided by Teckel Medical on behalf of the Company, whether confidential or not, is the sole property of Teckel Medical. Under no circumstances shall the exchange of information under this Agreement be construed as a transfer, authorisation or licence of rights in favour of the Company.

 

In the event that, as a result of the execution and fulfilment of these Conditions of Use, the user should need to use computer programs or software owned by the Technology Provider as indicated above, the Technology Provider shall not acquire any rights over them other than the non-exclusive and non-transferable right of access required during the execution of the services or the time expressly provided for, shall refrain from making copies and/or introducing variants in them and shall not allow third parties to access and use such programs.

In the event of infringement of intellectual property rights by breach of the obligations set out in these Conditions by the User, Teckel Medical shall be entitled to prohibit access and terminate the User from the service with immediate effect.

 

11. PROCESSING OF PERSONAL DATA

 

Information regarding the processing of users' personal data by the Technology Provider is detailed and updated through our Privacy Policy.

 

12. WITHDRAWAL AND SUSPENSION OF SERVICES AND CONTENT

 

The Technology Provider and/or the Service Provider, in the event of breach by the user of these General Conditions of Use, the Privacy Policy and/or the Cookies Policy of the Platform and/or Application, all of which are documents that the user fully and unreservedly accepts, may, depending on the cases described in these documents, deactivate or delete the user's account or prevent the user from using the Services, without this giving rise to any compensation, compensation or right whatsoever in this area for the user's breach of his specific obligations.

 

Likewise, the Technology Provider reserves the right to block and remove from the Services, at any time, without prior notice to the user, the publication of data, elements, evaluations, comments, opinions and, in general, any content that is or may be contrary to the applicable law, to the rules and to its own policies and conditions.

 

In any case, the Technology Provider and/or the Service Provider reserve the right to take any legal or judicial action that may be appropriate in relation to such actions.

 

13. APPLICABLE LAW AND JURISDICTION

 

These General Conditions of Use are governed, in each and every one of their aspects, by the applicable Spanish law. In the event of any conflict or divergence in the interpretation and/or execution of the Services, or of any other of the specific conditions set forth with respect to the Services, the competent Courts and Tribunals of Barcelona shall have jurisdiction, waiving any other jurisdiction to which the parties may be entitled, in the event of conflict or divergence in the interpretation and/or execution of the same, or of any other of the specific conditions set forth with respect to the Services.

 

14. INFORMATION ON THE ONLINE DISPUTE RESOLUTION PLATFORM

 

Users from the European Union, Norway, Iceland or Liechtenstein can use the EU online dispute resolution platform offered by the European Commission in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Consumer Dispute Resolution Regulation). The platform is free of charge and available on the website: http://ec.europa.eu/odr.   

 

The Technology Provider is not involved in any online litigation pending resolution and does not subscribe to any Alternative Dispute Resolution Entity for Consumer Disputes unless required by the current legislation of the different EU Member States.

Users can also address their disputes to the Technology Provider via the following e-mail address: . info@mediktor.com